Once bitten, twice smart

Once bitten, twice smart

In my day-to-day activities, I spend an inordinate amount of time talking to customers and C-suite decision makers on behalf of technology vendors. I’m usually there after the dust has settled on the deal and the scars have begun to heal. My role as an...
The ‘So What’ card

The ‘So What’ card

The sales rep stood with an air of quiet confidence, as a hush fell over the room. All the key stakeholders were present, CEO, CFO and CTO, the head of the steering committee, the governance, risk and compliance team and a smattering of the user community. This was...
Mrs Doyle’s guide to active listening

Mrs Doyle’s guide to active listening

Mrs Doyle has few pleasures in life … living as she does, on a small island off the wild Atlantic coast of Ireland. She spends her days tending to the needs of Father’s Ted, Jack and Dougal, keeping them well-fed and supplied with a steady stream of strong Irish tea....